Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. We will issue the refund for all eligible items, minus shipping costs and a 15% restocking fee. Customers will be responsible for return shipping costs. Please keep your original box for shipping.

If you are returning a product because we made an error in your order, we will promptly send you the correct item at no additional cost and we will schedule and pay for return shipping. Please contact our Customer Support and advise of the incorrect item received.

To start a return, you can contact us at support@lanity.store. If your return is accepted, we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@lanity.store.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To receive a refund, please make sure of the following:

  • All returned merchandise must be in resalable condition
  • The product must be free from damages, scratches and/or defects
  • All merchandise must not have been installed
  • You must have the original manufacturer packaging for the item (manuals, accessories, packaging materials) and unopened
  • All free or gift items including accessories must be included with your return
  • There cannot be any writing or labels on the original manufacturer packaging for the item.
  • Packages must be sent back by customer via a traceable source, such as FedEx or UPS. Please do not use USPS
  • All freight bound equipment must be returned via freight carriers (If you are unsure which method your products should return via please contact us)
  • All items must be returned with their assigned return merchandise authorization (RMA) number. Items returned without an RMA number will be refused by our warehouse.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.